Financial Agreement   Use Policy

1. The Customer agrees to a three (3) month contract, beginning upon commencement of service.
2. First three (3) months payment plus a non-refundable setup charge, if any, shall be due upon receipt of contract.
3. This agreement will automatically renew for successive three (3) month periods for the life of the contract until canceled in writing. Customers paying by credit card will be set up on our recurring billing system and will be billed every 3 months. Customers paying by check or money order will receive an invoice for charges and payment is due upon receipt. There is a late charge of $15.00 on all past due bills. If the account is cut off due to no payment, there is a $25.00 reset up fee.
4. Initial payment is due with the contract. For accounting purposes, renewal charges for contracts received on or after the 25th of the month will accrue as of the 1st of the following month. By way of example, an account setup on August 25th will be setup immediately and the initial payment will be due with the contract. The initial term of the agreement will be August 25 through November 30. The first renewal charge will be due in December for second quarter of services.

Billing, Cancellation and Delinquent accounts
All accounts are paid in advance. Pricing is guaranteed only for period of prepayment. Accounts overdue are subject to termination and a $25.00 reset up fee.

Refund Policy
If for some reason you need your account closed, let us know 30 days in advance and the remaining amount of your prepayment will be refunded. Virtual Web Communications Liability Our liability on any account is limited to the amount of money that the customer has paid us. If we incur legal expenses due to a customer, we reserve the right to recover these expenses from the customer. For example, if you have violated a copyright and we are sued (although we shouldn't be as an ISP), we may require you to pay our legal fees.

Violation of Virtual Web Communications policies can result in warnings, suspension, or termination of service, or in some cases, fines or legal action. Virtual Web Communications reserves the right to change its policies at any time for any reason.

  Lawful Use
Customers may not use Virtual Web Communications facilities and capabilities to conduct or solicit the performance of any illegal activity or to conduct any other activity which infringes the rights of Virtual Web Communications or any third party.
  Inappropriate Material
Virtual Web Communications servers will not host or handle material that contains nudity, pornography, obscenity, discriminatory/hate propaganda, "warez" related sites, or sites that promote the illegal distribution of software, passwords or similar material that causes an overload of Virtual Web Communication's systems or results in reasonable complaints from other customers or third parties.
  Intellectual Property Rights
Customers may not upload or transmit any message, data, images or programs that would violate the property rights of others, including unauthorized copyrighted text, images, music, or programs, trade secrets or other confidential proprietary information, or trademarks, service marks or trade names used in an infringing manner.
  Internet Junk Mail (SPAM, Flames, and Mail-Bombs)
Virtual Web Communications servers will not be the source, intermediary, or destination address involved in the transmission of SPAM, flames or mail-bombs. Virtual Web Communications servers will not be listed in any spammed message, either as an originator, intermediary, or reply-to address. Virtual Web Communications defines spam to be any mass unsolicited message in the mediums of e-mail, newsgroups, or web hosting. Virtual Web Communications defines flames/mail-bombs to be any attempt to send large numbers of messages to a single or multiple addresses in the mediums of e-mail, newsgroups, or web hosting. Violation will result in immediate termination of all services without refund, additionally theft of service fines or other legal action may be imposed. Any customer who is repeatedly flamed/mail-bombed or attracts such behavior will be asked to leave.
  Interference With Service
There shall be no attempt to gain unauthorized access to Virtual Web Communications systems or accounts, disrupt service or network connectivity, misuse Virtual Web Communications facilities, or create fraudulent accounts.

Server Abuse Issues and Hacking
Any attempts to undermine or cause harm to Virtual Web Communications servers or a customer of Virtual Web Communications is strictly prohibited. If you are found to have done so, your account will be terminated without the benefit of any warning.

Slander and Privacy
Customers may not upload or transmit any information which is libelous or defamatory, or which violates or infringes any right of privacy of any person.

Customer Privacy
Virtual Web Communications respects the privacy of its customers, and will not sell, trade or give out the names of its customers. Virtual Web Communications reserves the right to provide contact information upon request in matters relating to potential legal action, flagrant abuses, or as required by law.

   

Web space and traffic / good faith policy
We expect our customers to use these resources in good faith. The term "unlimited bandwidth" means that within reason, users will not be charged for bandwidth use with that plan. Within reason extends to a total use per month of 3GB per domain. Note that currently 99% of subscribers come nowhere near that amount of use. We reserve the right to limit your traffic if your site is negatively affecting the performance of our other customers. In addition, to prevent abuse:

  • Virtual Web Communications web space must be used as a facility for web hosting only.
  • We do not allow sites offering download files where 10% or more of their monthly traffic is from file downloads.
  • Virtual Web Communications storage must not be used as a facility for backup purposes
  • Any type of chat software is strictly prohibited (takes up to much bandwidth).
  • All non-HTML files must be referenced by HTML files.

 

Viruses
In the event that any virus or destructive element is found or furnished with any content, the customer will use their best efforts upon learning that such situation exists, to immediately eliminate the virus or destructive element. Customer will notify Virtual Web Communications as to the existence of any such virus or destructive element immediately upon discovery thereof, and Virtual Web Com
munications will have the right to take any steps it deems necessary to eliminate the virus or destructive element and to be reimbursed by the customer for its costs relating to any such commercially reasonable steps.

Refusal of service
Virtual Web Communications reserves the right to refuse service to anyone at its sole discretion.

Criminal Prosecution
There are numerous Federal, State and International laws regulating the use of the Internet. Virtual Web Communications will not hesitate to initiate criminal prosecution and/or cooperate with government agencies relating to abuse of Virtual Web Communication's services or systems.

     
Copyright© 2010 Virtual Web Communications LLC™.